Terms and Conditions of Service

General conditions of Sale perfect fashion

General Conditions of Sale (GCS) for purchases made online on the site www.idealmoda.it

APD Moda S.r.l., Via Nazionale 80, 80143 Naples, fax: +39 081 260870 ("Ideal Moda") invites users to read these General Conditions of Sale ("CGV") Which regulate the purchase of products and the management of orders placed on the site.

On the website www.idealmoda.it both "Ideal Moda Products" and "Ideal Moda Partner Products" are offered for sale. "

Ideal Moda product / s”Means all products offered on www.idealmoda.it, with the exception of those specified as Products of Ideal Moda Partners.

“Ideal Moda Partner Products”Indicates the products offered onwww.idealmoda.it specifically referred to as a Partner's products.

1. Conclusion of the contract and delivery of the products

1.1 Any order placed onwww.idealmoda.it implies the conclusion of a sales contract in Italian. When the order relates to an Ideal Moda Product, a single contract is concluded between the buyer and APD Moda S.r.l., Via Nazionale 80, 80143 Naples ("Ideal Moda"). When the order relates to an Ideal Moda Partner Product, a further contract is concluded with the respective Ideal Moda Partner. The quality of Ideal Moda Partner is specifically indicated on the detail page of each individual product.

1.2 By clicking on the "Buy now”The customer places a binding order for the items contained in the virtual shopping cart. Once the order has been sent, Ideal Moda will send the customer an e-mail confirming the order within 1 hour. The sales contract is concluded between Ideal Moda and the customer when the latter receives the order confirmation. If the customer does not receive any order confirmation within the deadline indicated in this art. 1.2., The relative order must be considered rejected by Ideal Moda and, therefore, without effect.

Orders in relation to which the customer has opted for advance payment will be shipped as soon as Ideal Moda receives the total payment of the purchase price and any shipping costs. Ideal Moda therefore invites the customer to pay the price as soon as the order confirmation is received and in any case within the following 7 days.

1.3 Where the products covered by the order are not available for reasons independent of Ideal Moda's conduct, the latter must promptly notify the customer. In this case, there will be no obligation for Ideal Moda to deliver the ordered goods, unless Ideal Moda has assumed the supply risk in relation to the products that make up the order in question.

In any case, if the ordered products are not available, Ideal Moda will refund, in favor of the customer, any sum already paid.

1.4Ideal Moda assumes no responsibility for having to search and find unavailable products from other sources. This provision also applies to orders relating to fungible goods (for which only the type and characteristics of the products are described). Ideal Moda is only obliged to deliver what is available in stock and what has been ordered to its suppliers. The Ideal Moda warehouse also includes the warehouses of the respective Ideal Moda Partners from which the products ordered by the customer come from. Ideal Moda makes deliveries in Italy only. If the delivery time is expressed in working days, it is understood as such all those included between Monday and Friday included, with the express exclusion of any holidays.

1.5 If you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize this transfer.

2.Prices, shipping costs and express delivery

2.1 The customer is required to pay the price published on the product page at the time the order is sent. The indicated price is final and inclusive of VAT.

2.2 Ideal Moda uses express forwarding services exclusively, provided by the transport companies GLS and DHL. The delivery times for both services will vary between 24 and 48 hours from order fulfillment. Orders placed in the late afternoon of Friday and throughout the weekend will be processed the following Monday, for management not dependent on Ideal Moda.

2.3 Express shipping within Italy costs €9.99 for orders from €0 to €49.99, €6.50 for orders from €50 to €89.99 and is free for orders of €90 or more. For deliveries to Austria, the Netherlands, Sweden and Denmark, shipping costs €9.90 for orders from €0 to €249.99 and is free for orders of €250 or more. All amounts are in euros. Variable costs will be applied for foreign shipments based on the country of destination, as indicated on the product detail page and in the cart when placing the order. These shipping costs are invoiced by Ideal Moda. In the event that the Customer returns the products in accordance with the procedure provided for by these conditions and by the applicable legislation, the shipping costs will be reimbursed.

2.4 DHL express delivery is available for the entire product range. At the time of placing the order, the customer will see the possibility of opting for this express shipment with the related additional cost of € 9, a surcharge justified by a higher quality during transport, guaranteed by the service provider. The option categorically provides for the delivery of the goods within a maximum of 2 working days. If the delivery does not take place within this period, the customer will be reimbursed for the shipping costs, if incurred.

3. Payment

3.1 Ideal Moda accepts various payment methods including, for indicative purposes: by credit card, Paypal, Amazon Pay, iDeal, Bancontact and cash on delivery with a surcharge (€ 5.95). Ideal Moda reserves the right to refuse certain payment methods and to request different payment methods for certain orders. Note that Ideal Moda only accepts payments from bank accounts within the European Union (EU) and that the customer is responsible for all costs associated with the transaction.

3.2 In the case of a purchase made with a credit card, the charge is made at the time of shipment of the order.

3.3 The buyer agrees to receive invoices and credits exclusively in electronic format.

4.Use of promotional vouchers

4.1 Promotional vouchers cannot be purchased, they are offered by Ideal Moda as part of promotional campaigns and can be used for a limited period of validity.

4.2 Promotional vouchers can be used only once in relation to a single order, within the specified validity period. It is possible that for the purchase of some products the possibility of using promotional vouchers is excluded. Promotional vouchers cannot be used for the purchase of gift vouchers. It is possible that the use of a promotional voucher is subject to a minimum amount of expenditure.

4.3 The value of the products purchased must be equal to or greater than the value of the promotional voucher. If the amount of the promotional voucher is not sufficient to cover the value of the products ordered, the difference can be paid through any of the accepted payment methods referred to in Article 3 above. Promotional vouchers are not redeemable in cash and do not accrue interest on the credit represented by them. Promotional vouchers will not be refunded if the buyer decides to partially or completely return the ordered products.

4.4 Promotional vouchers can only be used if the order is finalized, they cannot be used retroactively and cannot be transferred to third parties. Unless otherwise provided by Ideal Moda, it is not possible to combine several promotional vouchers for the same order.

4.5 If during the order the customer used a promotional voucher and if the total value of the order - due to the customer's withdrawal - should be lower than the value of the promotional voucher, Ideal Moda reserves the right from now on to invoice the original price of the goods that remain in the possession of the customer.

5.Use of gift vouchers

5.1 Gift vouchers can be purchased, and can only be used for the purchase of Ideal Moda Products or Ideal Moda Partners, but not for the purchase of additional gift vouchers. If the value of the gift vouchers is not sufficient to cover the value of the products ordered, the difference can be paid through any of the accepted payment methods.

5.2 Gift cards can only be used before placing the order, they are not refundable in cash and interest does not accrue on the credit represented by them. The buyer who wants to redeem a gift voucher, transfer its credit to the account and check the balance, please visit the "My account" section on the site www.idealmoda.it.

6. Returns and right of withdrawal

How to request a return

You can request a return within 15 days of delivery. Sign in to your account using the email address used for your purchase, open your order and select the items to return using the return request option. You can also open your order using the link in your confirmation email. After reviewing your request, we will email the return instructions. A request acknowledgement is not a shipping label.

Christmas returns 2026

For orders placed from 27 November 2026 (Black Friday) to 25 December 2026 inclusive, you can request a return through your order until 5 January 2027 inclusive. If the standard 15-day period from delivery ends later, the later deadline applies. Return methods, fees and conditions remain unchanged.

Italy: Poste drop-off — €8

Request the return from your order. We will email the label and instructions. Pack the item in a suitable shipping box or bag, attach the label to the outside and take the parcel to an eligible Poste point specified in the instructions. Keep the receipt. €8 per return will be deducted from your refund.

Italy: GLS home collection on request — €10

For home collection, email support@idealmoda.it with your order number and explicitly request GLS home collection. If you have already submitted a return request through your order, mention it so we can update the same case. We will send packing and collection instructions. €10 per return will be deducted from your refund; do not pay the courier.

Exchanges in Italy: the first exchange is free

For orders delivered in Italy, you can request a different size or a different product, subject to availability. The first exchange per order is free: return shipping and delivery of the replacement arranged by Ideal Moda are included. Any price difference between products will be communicated before the exchange is confirmed.

Open a request through your order panel, state that you want an exchange and specify the size or product you would like. Wait for availability confirmation and instructions before shipping the parcel. The same return deadlines and conditions apply, including the Christmas extension. Only the first exchange is free; the cost of any further exchange will be communicated before confirmation. If you choose a refund instead of an exchange, the return fees on this page apply.

Returns from outside Italy

Request your return through your order. After reviewing it, we will email instructions and, for returns arranged by Ideal Moda, the label to attach to the parcel. The label is not included in the original shipment. Follow the instructions for the carrier and drop-off point: the service depends on the country and availability. Only use a point compatible with your label.

For Germany, France and Spain, the return service costs €14.90, deducted from your refund. For other countries, the customer bears the direct return costs; customer support will provide the applicable destination instructions. The conditions communicated at the time of purchase remain applicable.

For the United States, the return service costs €15 per return, deducted from your refund, including when the original delivery was free. Request the return through your order and follow the instructions provided for the carrier and required documentation.

Packing your return

Protect the item and any branded packaging with a suitable outer box or bag. Do not attach the label directly to the branded packaging. Include your order number. Items may be tried on to assess their nature and characteristics; handling beyond normal inspection may result in a refund reduction proportionate to the loss of value.

Refunds

When we receive the parcel, we check the items and refund the original payment method, deducting the applicable return service fee. The time for the credit to appear depends on the payment provider.

For statutory withdrawal, refunds are made without undue delay and within 14 days of notification. We may withhold reimbursement until receipt of the goods or evidence of dispatch, whichever is earlier, except where we have offered to collect the goods ourselves. For withdrawal from the entire order, the refund includes any initial standard delivery costs paid, but excludes additional costs for a more expensive delivery option.

Right of withdrawal and faulty goods

Our 15-day commercial return window does not limit the statutory 14-day withdrawal right from delivery of the last item in the order. The order panel is the standard route to arrange returns; any explicit withdrawal statement sent to Ideal Moda remains valid, including to support@idealmoda.it or APD Moda S.r.l., Via Nazionale 80, 80143 Napoli, Italy. Goods must be returned within 14 days of notifying withdrawal.

Statutory exceptions remain applicable, including personalised goods and sealed goods unsuitable for return for health or hygiene reasons when unsealed after delivery. Contact customer support for defective or incorrect goods: change-of-mind return fees do not apply to free remedies under the statutory guarantee.

7. Refunds

7.1 Refunds are credited directly to the account or payment instrument used at the time of purchase upon receipt of the return. For payments made by bank transfer, the refund will be made to the account used for the payment. For payments made via Paypal, Amazon Pay or credit card, the refund will be made to the Paypal account, Amazon Pay account or credit card. For payments made by cash on delivery, the refund will be made, alternatively, to the current account that the customer will indicate to Ideal Moda or by crediting the customer's account. If a gift voucher was used for the order, Ideal Moda will re-credit the relative amount to the customer's account.

8. Customer Service

For any questions see the page contact us.

9. Warranty for defects and non-conformities of the products and additional information

9.1 Purchases made on Ideal Moda are subject to the rules of the Consumer Code regarding the guarantee for product defects and discrepancies. The customer will therefore be granted the rights referred to in art. 130 of the Consumer Code and these rights must be exercised under the terms of art. 132 of the same Consumer Code.

9.2 These GCS can be consulted on the sitewww.idealmoda.it and can be saved using the relative browser command (usually, File -> Save As).

9.3 It is possible to archive the details of the order and download the GCS using the relative browser command to save the order summary that appears in the last screen of the purchase process, or waiting to receive the automatic order confirmation message that Ideal Moda sends via email following the completion of the order. This confirmation message includes the order details and the Ideal Moda GCS, and can easily be printed or saved using the functions made available by the e-mail programs.

10. Applicable law

10.1 These GCS and sales contracts are governed by Italian law (and in particular by the Consumer Code - which in articles 46 to 67 governs distance contracts - and by Legislative Decree 70 of 09/04/2003 on the subject of e-commerce) and in the light of this they must be interpreted.

10.2 For any dispute that may arise in connection with the GCS and / or sales contracts, customers will be able to activate an out-of-court dispute resolution procedure in compliance with the requirements set out in art. 141 and ss. of the Consumer Code.

10.3 The Customer also has the right to use the online dispute resolution procedure available on http://ec.europa.eu/consumers/odr/

Best regards, APD Moda S.r.l. Via Nazionale 80, 80143 Naples

Legal representatives: Daniele Russo, APD Moda S.r.l. - Registered office: Corso Umberto I, 293, 80138 Napoli - VAT number: IT 07574721218

Last update: 25.11.2020