1.1) HOW TO GET THE INVOICE:

Do you need an invoice for the order you have just placed but you do not know how to proceed?

No problem! You can request it within 10 days of order confirmation,
 by sending an email to  support@idealmoda.it with the specific order reference and we will send you your invoice as soon as possible.

2.1) SHIPPING MANAGEMENT:

Orders placed on Ideal Moda, whatever the selected shipping service is, can be delivered on weekdays from Monday to Friday: orders confirmed on this last day, Saturday and Sunday will be processed on the first available working day.

Shipping costs vary according to the service chosen between the two offered (GLS and DHL couriers), to the shipping address and location. Ideal Moda uses the express service exclusively for all destinations, both for shipments in national and foreign soil. The options available for your order and destination will be visible at checkout.

Based on the selected shipping address, a flat rate is available for orders above the specific thresholds:

ITALY

EUROPE (ITALY EXCLUDED)

  1. UK:
  2. Spain, Netherlands, France, Germany:
  3. Sweden:
  4. Denmark:
  5. Romania:
  6. Swiss:
  7. Poland: 
  8. Rest of Europe:

ASIA

  1. Mainland China:
  2. Hong Kong Special Administrative Region:
  3. Taiwan Region (China), Macao Special Administrative Region:
  4. Japan:
  5. Russia:
  6. Republic of Korea: 
  7. Singapore:

MIDDLE EAST

  1. Kuwait:
  2. United Arab Emirates:
  3. Qatar:
  4. Saudi Arabia:
  5. Rest of the Middle East:

AMERICA

  1. Canada:
  2. USA:
  3. Mexico:
  4. Brazil:

OCEANIA

  1. Australia:

2.2) SHIPPING TIMES:

The express shipping service is available in Italy within 1-4 working days from the actual confirmation of the order, except in the cases expressed in the "Shipping management" section. 

PFor the various locations around the world, consult the following list: 

ITALY

EUROPE (ITALY EXCLUDED)

  1. UK:
  2. Spain, Netherlands, France, Germany:
  3. Sweden:
  4. Denmark:
  5. Romania:
  6. Swiss:
  7. Poland: 
  8. Rest of Europe:

ASIA

  1. Mainland China:
  2. Hong Kong Special Administrative Region:
  3. Taiwan Region (China), Macao Special Administrative Region:
  4. Japan:
  5. Russia:
  6. Republic of Korea: 
  7. Singapore:

MIDDLE EAST

  1. Kuwait:
  2. United Arab Emirates:
  3. Qatar:
  4. Saudi Arabia:
  5. Rest of the Middle East:

AMERICA

  1. Canada:
  2. USA:
  3. Mexico:
  4. Brazil:

OCEANIA

  1. Australia:

In case of non-fulfillment of the times listed, the shipping costs will be reimbursed. Also Ideal Moda assumes no responsibility for delays due to customs clearance or failed payments, but undertakes to minimize them.

Orders are always and unequivocally delivered by one of the couriers we use for the management of shipments, namely GLS and DHL.

    3.1) TAXES AND CUSTOMS DUTIES

    The total cost of the order is already inclusive of taxes and duties (VAT, etc.), so no further payments will be required upon delivery in the following locations:

    European Union (excluding Canary Islands), United Kingdom, USA, Canada, Mainland China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, India, Norway, Saudi Arabia, Bahrain, Taiwan Region, Thailand, UAE, Japan, Mexico, Argentina, Chile, Colombia, Brazil, Hong Kong SAR, Egypt, Lebanon, Isle of Man and San Marino.

    In case of order placed in your customs region, import duties are not applicable. However, it may be necessary to pay VAT or local sales tax. For the United Kingdom and the United States, these are included in the costs at checkout.

    If you select a DAP destination ("at an agreed location") not present in the list of countries mentioned in the second paragraph of this section, the price to be paid to Ideal Moda will not take into account import duties or sales taxes. As the recipient of the order, you will be required to pay these fees directly to our courier to release the order from customs. As Ideal Moda cannot calculate the exact amount, for more information we recommend that you contact your local customs office / corresponding tax authority before placing a DAP order.

    3.2) SHIPPING IN THE USA

    Taxes on items shipped to the USA will be added at the final checkout stage. For international orders to the United States, U.S. Customs may require IRS, EIN, or SSN numbers before approving delivery to the address specified at checkout. After a week, time allowed to provide the necessary information, your order will be returned to Ideal Moda and you will receive a refund for your purchase.

    For more information, see i terms and conditions for more information.

    4.1) TRACKING THE ORDER

    You will receive an email when placing your order, containing all the details. Furthermore, in the event that further information is required for payment verification, we will reserve the right to contact you. Once approved, the order will be sent between 24 and 48 hours, always on the days listed in section 2.1.

    In Italy, depending on the location, delivery can take from 1 to 4 working days (calculated from the time of dispatch).  

    For deliveries abroad, refer to the following list:

    EUROPE (ITALY EXCLUDED)

    1. UK:
    2. Spain, Netherlands, France, Germany:
    3. Sweden:
    4. Denmark:
    5. Romania:
    6. Swiss:
    7. Poland: 
    8. Rest of Europe:

    ASIA

    1. Mainland China:
    2. Hong Kong Special Administrative Region:
    3. Taiwan Region (China), Macao Special Administrative Region:
    4. Japan:
    5. Russia:
    6. Republic of Korea: 
    7. Singapore:

    MIDDLE EAST

    1. Kuwait:
    2. United Arab Emirates:
    3. Qatar:
    4. Saudi Arabia:
    5. Rest of the Middle East:

    AMERICA

    1. Canada:
    2. USA:
    3. Mexico:
    4. Brazil:

    OCEANIA

    1. Australia:

    Information relating to order tracking and an estimated delivery date will be provided to you in the order fulfillment email. You can track your order depending on the service chosen at checkout: 

    1. GSL
    2. DHL
    3. FedEx

    While we try to respect the times indicated as much as possible, we are not responsible for delays due to customs clearance or failed payments.

    5.1) CANCELLATION OF AN ORDER

    Do you want to cancel your order before it is shipped? In some cases it is possible: it depends on the processing status of your purchase, whether the order has been fulfilled or not.

    To cancel the order, you can: 

    1. Send an email to  support@idealmoda.it
    2. Call the landline number 081260870
    3. Contact our whatsapp business channel at 081260870

    You will receive an email confirming the cancellation of the order.

    For more information on canceling the order and how to exercise the right of withdrawal, visit the section "Returns and Refunds".