Shipments
Orders are shipped using services available for the destination, including GLS, DHL, FedEx and Poste Delivery Business International Plus, which may use local partners such as DHL. Orders are processed and dispatched within 24–48 hours of payment confirmation, Monday to Friday. Delivery in Italy takes 1–4 working days from dispatch. International delivery times vary by destination and service. A shipping confirmation email includes the tracking number. Available delivery options and prices are shown at checkout. For assistance, contact support@idealmoda.it.
Request returns within 15 days of delivery through your order panel. In Italy, the standard service is Poste drop-off at €8; GLS home collection at €10 must be expressly requested by email to support@idealmoda.it. Fees are deducted from the refund. For full conditions, see Returns & Exchanges.
Christmas returns 2026
For orders placed from 27 November 2026 (Black Friday) to 25 December 2026 inclusive, you can request a return through your order until 5 January 2027 inclusive. If the standard 15-day period from delivery ends later, the later deadline applies. Return methods, fees and conditions remain unchanged.
Exchanges in Italy: the first exchange is free
For orders delivered in Italy, you can request a different size or a different product, subject to availability. The first exchange per order is free: return shipping and delivery of the replacement arranged by Ideal Moda are included. Any price difference between products will be communicated before the exchange is confirmed.
Open a request through your order panel, state that you want an exchange and specify the size or product you would like. Wait for availability confirmation and instructions before shipping the parcel. The same return deadlines and conditions apply, including the Christmas extension. Only the first exchange is free; the cost of any further exchange will be communicated before confirmation. If you choose a refund instead of an exchange, the return fees on this page apply.