Returns

How to request a return

You can request a return within 15 days of delivery. Sign in to your account using the email address used for your purchase, open your order and select the items to return using the return request option. You can also open your order using the link in your confirmation email. After reviewing your request, we will email the return instructions. A request acknowledgement is not a shipping label.

Christmas returns 2026

For orders placed from 27 November 2026 (Black Friday) to 25 December 2026 inclusive, you can request a return through your order until 5 January 2027 inclusive. If the standard 15-day period from delivery ends later, the later deadline applies. Return methods, fees and conditions remain unchanged.

Italy: Poste drop-off — €8

Request the return from your order. We will email the label and instructions. Pack the item in a suitable shipping box or bag, attach the label to the outside and take the parcel to an eligible Poste point specified in the instructions. Keep the receipt. €8 per return will be deducted from your refund.

Italy: GLS home collection on request — €10

For home collection, email support@idealmoda.it with your order number and explicitly request GLS home collection. If you have already submitted a return request through your order, mention it so we can update the same case. We will send packing and collection instructions. €10 per return will be deducted from your refund; do not pay the courier.

Exchanges in Italy: the first exchange is free

For orders delivered in Italy, you can request a different size or a different product, subject to availability. The first exchange per order is free: return shipping and delivery of the replacement arranged by Ideal Moda are included. Any price difference between products will be communicated before the exchange is confirmed.

Open a request through your order panel, state that you want an exchange and specify the size or product you would like. Wait for availability confirmation and instructions before shipping the parcel. The same return deadlines and conditions apply, including the Christmas extension. Only the first exchange is free; the cost of any further exchange will be communicated before confirmation. If you choose a refund instead of an exchange, the return fees on this page apply.

Returns from outside Italy

Request your return through your order. After reviewing it, we will email instructions and, for returns arranged by Ideal Moda, the label to attach to the parcel. The label is not included in the original shipment. Follow the instructions for the carrier and drop-off point: the service depends on the country and availability. Only use a point compatible with your label.

For Germany, France and Spain, the return service costs €14.90, deducted from your refund. For other countries, the customer bears the direct return costs; customer support will provide the applicable destination instructions. The conditions communicated at the time of purchase remain applicable.

For the United States, the return service costs €15 per return, deducted from your refund, including when the original delivery was free. Request the return through your order and follow the instructions provided for the carrier and required documentation.

Packing your return

Protect the item and any branded packaging with a suitable outer box or bag. Do not attach the label directly to the branded packaging. Include your order number. Items may be tried on to assess their nature and characteristics; handling beyond normal inspection may result in a refund reduction proportionate to the loss of value.

Refunds

When we receive the parcel, we check the items and refund the original payment method, deducting the applicable return service fee. The time for the credit to appear depends on the payment provider.

For statutory withdrawal, refunds are made without undue delay and within 14 days of notification. We may withhold reimbursement until receipt of the goods or evidence of dispatch, whichever is earlier, except where we have offered to collect the goods ourselves. For withdrawal from the entire order, the refund includes any initial standard delivery costs paid, but excludes additional costs for a more expensive delivery option.

Right of withdrawal and faulty goods

Our 15-day commercial return window does not limit the statutory 14-day withdrawal right from delivery of the last item in the order. The order panel is the standard route to arrange returns; any explicit withdrawal statement sent to Ideal Moda remains valid, including to support@idealmoda.it or APD Moda S.r.l., Via Nazionale 80, 80143 Napoli, Italy. Goods must be returned within 14 days of notifying withdrawal.

Statutory exceptions remain applicable, including personalised goods and sealed goods unsuitable for return for health or hygiene reasons when unsealed after delivery. Contact customer support for defective or incorrect goods: change-of-mind return fees do not apply to free remedies under the statutory guarantee.